Among the services provided by Made2Coach within the scope of organizational resilience, the following stand out:

• Consultancy for initial diagnosis and assessment of the maturity level, as well as the stage of development in the various areas of capability;
• Elaboration, improvement and evaluation of an integrated capacity development plan;
• Conducting awareness sessions;
• Modular and specific training;
• Team and individual executive coaching.

The accelerated technological evolution and change in the business, economic, social, environmental and regulatory framework, at a global level, with a growing potential for disruptions and crises, require organizations to be increasingly able to deal effectively with change and respond, in an adaptive and flexible way, to its dynamic and tendentially complex context. To this end, it is important that they implement and develop a strong culture of organizational resilience, based on a systemic approach, transversal to the organization, promoting awareness on the relevance of each individual role in the final outcome.

Integrating aspects of risk, incident, emergency, crisis, and business continuity management, with the required leadership and change management, at the individual and organizational levels, Made2Coach employs a model of organizational resilience maturity assessment and integrated capabilities development, in accordance with the provisions of international regulations, namely ISO 22316 Security and resilience Organizational resilience Principles and attributes.

Within the scope of Business Continuity, Made2Coach provides the following services:

• Consultancy for diagnosis and assessment of capabilities;
• Internal audit of BCMS according to the ISO22301 standard;
• Consultancy to support the implementation of BCMS;
• Preparation of Risk Assessment and Business Impact reports;
• Development of strategies and solutions;
• Elaboration of Plans and Procedures;
• Elaboration and execution of Exercise Programs.

In an increasingly competitive, complex and uncertain environment, the success of organizations depends on their ability to continue to satisfy their customers, even when faced with disruptive events.

The implementation of a Business Continuity Management System (BCMS) allows organizations to have predefined strategies and promptly activate plans to respond and restore essential business functions in time, promoting competitive advantages in an adverse context and increasing credibility, reputation and organizational resilience.

Made2Coach supports organizations in establishing, implementing and improving the BCMS, in an integrated manner with other organizational capabilities, promoting synergies and leveraging existing strengths.

Within the scope of Emergency Management Made2Coach provides the following services:

• Initial Diagnosis / Audits;
• Development of Plans and Procedures, taking in consideration relevant international standards (ISO and NFPA);
• Implementation of Plans and Procedures: Conducting training actions to achieve the correct assimilation of established procedures;
• Verification of Plans and Procedures: Carrying out exercises to stimulate awareness of potential risks, increase people's knowledge and skills, test new or previously implemented procedures and promote opportunities for cooperation between organizations.

The growing demands organizations are faced with to become safe places, capable of dealing with more complex, frequent and severe natural and technological incidents, while remaining competitive, requires them to develop an effective and efficient Emergency Management capability.

This ability is essential for organizations to be able to protect people and material resources in emergency situations, while continuing to fulfil their mission. Its implementation must promote efficiency and the clustering of efforts, so that, consuming few organizational resources, greater effectiveness is achieved in preventing, mitigating and responding to incidents.

M2C seeks to leverage existing strengths for the implementation of an Emergency Management capability adjusted to each organization, whilst promoting a safety culture in the organization. For this purpose, we rely on the experience, knowledge and active participation of our consultants in the development of international standards.

Made2Coach intervention allows you to increase the level of Information Security in your company, acting in several areas:

• Internal audit of Information Security in accordance with ISO/IEC 27001;
• Cybersecurity Management of Information Security incidents;
• Support for CSIRT teams (Computer Security Incident Response Team);
• Conducting awareness sessions (Cyber Awareness).

One of the biggest challenges facing companies in this digitized and interdependent society is how to achieve a level of Cybersecurity maturity that allows them to guarantee the Confidentiality, Integrity and Availability of information.

To guarantee your company's Information Security, it is necessary to develop an approach that considers People, Processes and Technology as key elements of an Information Security Policy, allowing the development of a true Prevention, Detection and Incidents Response capability.

Made2Coach has a team of consultants with extensive experience in identifying and mitigating vulnerabilities in the field of Information Security who will help you develop an Information Security Incidents Response Capability, ensuring your company's compliance with national and international regulations.

Applying the best practices and security standards allows for risk reduction associated with exposure of your company to cyber threats, promoting the sustained success of your business, even in an environment of great adversity.

Within the scope of Food Safety and Food Defense, Made2Coach provides the following services:

• Awareness and education/training actions;
• Elaboration of food defense plan;
• Preparation, conduction and evaluation of exercises;
• Assessment of risk management capabilities, prevention and response to threats and incidents.

The progressive attention of consumers to food safety and quality, including sustainability concerns, means that companies, in order to remain competitive and survive in the market, must increasingly anticipate and satisfy expectations, add value and promote consumer confidence, ensuring transparency and resilience of the supply chain, protection against food fraud and defending food against malicious attacks.

To better position themselves in a new paradigm of increased demand, threats and opportunities, organizations need to leverage internal strengths, address vulnerabilities such as those exposed by the COVID 19 pandemic and obtain the best results in the face of new challenges. The awareness of all employees to such challenges, the existence of preventive measures and a documented plan, ready to be put into action, as well as the ability to continuously improve, are key elements for the sustained success of companies.

Made2Coach supports organizations through the practical experience of its consultants and the application of international best practices, framing food defence in ISO 22000 and providing information on emerging risks, vulnerabilities identification, prevention of food fraud and communication strategies.

Made2Coach helps your company or organization to leverage the application of communication strategies during a crisis, emphasising the following areas of expertise:

• Consultancy for diagnosis and evaluation of your crisis communication strategy;
• Conducting awareness sessions;
• Consultancy to support the implementation of a crisis communication plan;
• Media training and media relations, for CEO, spokesperson and other members of your team;
• Elaboration and execution of exercise programs.

Any scenario can escalate into a business crisis, with negative consequences for your customers and your organization's reputation, leading to business losses. Faced with a crisis scenario, it is crucial that your organization implements a different type of communication, adapted to situations of particular complexity.

A crisis communication strategy ensures that information reaches its customers, the general public, partners, employees and the media, as well as any other entities involved in the process. When in chaos, the strategy created and trained in anticipation of an unexpected event, or an emergency, makes the crisis communication management mechanism simpler and more intuitive for your team members.

Made2Coach can prepare your CEO, spokesperson and others in your company to effectively explore communication strategies during a crisis. Intelligent and transparent communication is the key to success in mitigating potential negative effects on your business.